Welcome to OceanNailSupply,

We are a RESELLER OF AUTHENTIC SWAROVSKI CRYSTALS & more!
Also we sell to Nail technicians and NON Nail technicians :)  

  How to contact us:
We don't have a phone number to reach us by
, the best way to reach us is by email
If you have any questions regarding any items found on our site, you may email us at customerservice@oceannailsupply.com

  Notices/Tips: 
Please look at the sub text under the item name to see what you have selected to purchased, each item is SOLD SEPARATELY unless it is being listed as a kit that includes multiple items

All shipping rates will be calculated at the check out process
we also recommend customers to review their cart before checking out

All orders with item(s) along with PREORDER item(s) won't be shipped out UNTIL the preorder product arrives here. 

***PLEASE keep your invoice/packing list as evidence if there's an issue with your order. You may email us at customerservice@oceannailsupply.com with your order number, pictures of the product(s), and invoice/packing list. We will try our best to accommodate and help you with special circumstances.***

Instructions and videos are posted in the description area on some products. For more references, you may go to our Instagram page @oceannailsupply to see photos and short demos or you may check out our Youtube channel at OceanNailSupply

 EXCHANGES /RETURNS:

We don't accept any exchanges or returns. ALL sales are final
For all return packages, you will not be refunded for your order

 PACKAGE INFO:
    If you have a situation where you need your package to arrive at a certain time, please email us before placing an order and at least 3 days advance notices so we can try our best to accommodate you. We would like to avoid any last minute notices. 

If you've received your order and item(s) inside were damaged then you may contact us at customerservice@oceannailsupply.com within 1 week of the delivery date of the package, we will try our best to accommodate you
if you contact us after 1 week of the delivery date, we will not be sending replacements or refunds etc

Disclaimer: We are not responsible for any damaged products, lost packages, or missing items that occurred during transit. You may file for insurance for any damaged products you've received or lost packages or missing items during transit. If you have any questions regarding your package AFTER it has been shipped out/during transit process, please contact your local post office as we can't give you much information since we aren't personally delivering it to you. Also if any item(s)/ package(s) is returned due to an address mistake by the customer etc, the customer is responsible for the shipping charges to re-ship the item to the correct address or ect. If any item(s)/package(s) is returned due to the mistake of OceanNailSupply, OceanNailSupply will cover the shipping cost to re-ship the item(s)/ package(s).

  SHIPPING METHODS ARE PRE DETERMINED:
Although we are a SMALL company, we try our best to ship out packages as soon as possible.
     If you aren't aware, there is 1 to 7 handling days on business days (Monday - Friday) to processing orders after you make a purchase.
     The USPS shipping usually takes 1 to 3 days AFTER handling days to arrive at your destination based on how far you are located from us
     
As for International customers, DHL usually has 3 to 5 shipping days on business days
**DHL sometimes does a random custom regulation fees just to receive a package so you may get charged for the custom fees depending which country you are located.**

If your country isn't listed then you may email us at customerservice@oceannailsupply.com and tell us what country you're in so we can check if we're able to ship there

Unfortunately we no longer ship to Mexico and Spain as every package has been sent back to us and had some problems with requirements in the country to receive the package, if you have another location we can ship to then that would be great

  HOLIDAY SHIPMENTS:
***During the holiday seasons, it may be one of the busiest times of the year to ship packages, the process time and arrival of your package may take longer than usual but we will try our best to process and ship out your orders as soon as possible. Please bear with us during the holidays time phase.***

***we're close on holidays so if you place an order during the holidays, your order will be processed the next business day

Any additional questions or concerns, you may email us at customerservice@oceannailsupply.com Our representatives will try their best to accommodate you

*** By making a purchase on oceannailsupply.com, you acknowledge that you have read the terms and condition policies of oceannailsuply.com as mentioned in this page and abide to agree by them.

           Thank you,
           Best Regards