Terms and Condition
Welcome to OceanNailSupply,
We are a RESELLER OF AUTHENTIC SWAROVSKI CRYSTALS & more!
Also we sell to Nail technicians and NON Nail technicians :)
Please look at the sub text under the item name to see what you have selected to purchased, each item is SOLD SEPARATELY unless it is being listed as a kit that includes multiple items
Instructions and videos are posted in the description area on some products. For more references, you may go to our Instagram page @oceannailsupply to see photos and short demos or you may check out our Youtube channel at OceanNailSupply
We don't accept any exchanges or returns. ALL sales are final
If you have a situation where you need your package to arrive at a certain time, please email us before placing an order and at least 3 days advance notices so we can try our best to accommodate you. We would like to avoid any last minute notices.
Disclaimer: We are not responsible for any damaged products, lost packages, or missing items that occurred during transit. You may file for insurance for any damaged products you've received or lost packages or missing items during transit. If you have any questions regarding your package AFTER it has been shipped out, please contact your local post office as we can't give you much information since we aren't personally delivering it to you. Also if your package has been returned to us and you would like us to reship it to you, you'll have to pay for the reshipping cost
All orders with item(s) along with PREORDER item(s) won't be shipped out UNTIL the preorder product arrives.
***PLEASE keep your invoice/packing list as evidence if there's an issue with your order. We will try our best to accommodate and help you with special circumstances.***
SHIPPING METHODS ARE PRE DETERMINED:
Although we are a SMALL company, we try our best to ship out packages as soon as possible.
If you aren't aware, there is 1 to 7 handling days on business days (Monday - Friday) to processing orders after you make a purchase.
The USPS shipping usually takes 1 to 3 days AFTER handling days to arrive at your destination based on how far you are located from us
As for International customers, DHL usually has 3 to 5 shipping days on business days
**DHL sometimes does a random custom regulation fees just to receive a package so some countries will charge you just to receive the package and some countries won't charge you for the custom fee.
If your country isn't listed then you may email us at firstname.lastname@example.org and tell us what country you're in so we can check if we're able to ship there
Unfortunately we no longer ship to Mexico and Spain as every package has been sent back to us and had some problems with requirements in the country to receive the package, if you have another location we can ship to then that would be great
***During the holiday seasons, it may be one of the busiest times of the year to ship packages, the process time and arrival of your package may take longer than usual but we will try our best to process and ship out your orders as soon as possible. Please bear with us during the holidays time phase.***
Any additional questions or concerns, please email us at email@example.com with your order number, pictures of the product(s), and invoice/packing list. Our representatives will try their best to accommodate you