Frequently Asked Questions
Do you have a physical store for walk-in customers?
We’re currently online only.
Where are you located and where do you ship from?
We are located in the USA and we ship from Lawndale, California.
What are my available payment options that are accepted?
We currently accept Visa, MasterCard, American Express, & PayPal. Other options will be updated when made available!
Do you offer gift cards?
At the moment we currently do not offer gift cards.
How much is shipping cost to my location?
Shipping costs are calculated during the check out process when placing an order.
Do you offer overnight shipping?
Unfortunately, we no longer offer overnight shipping!
Do you ship to hotels?
Unfortunately we do not ship to hotels due to security reasons for the receiver of the package. All orders which uses hotel addresses will be cancelled immediately.
Do you ship to PO Box addresses?
We currently do not accept PO Box address for billing and shipping address. All orders which uses PO Box addresses as billing address will be cancelled immediately.
May I use a forwarding mail service to receive my package?
Yes, we allow forwarding mail service's addresses, although please notify us you wish to use a different address than the billing address on your card used for transaction of your order. If not notified, we will email you to confirm regarding shipping and billing address.
I want to ship my package to an address that's not my billing address on my card, what do I do?
Please email us stating you wish to ship to a different address than the billing address stated on the payment card used for transaction of your order
May I receive a refund on shipping cost due to the package arrived at a later date than expected?
Unfortunately, we do not offer refund on shipping cost due to delay shipment with the mail carrier and once the order has been shipped out.
May I have the status of my order? I haven't received shipping confirmation yet
Online orders are processed in the order that they are received. All orders are processed Monday – Friday excluding major holidays during our business hours 9am-5pm P.S.T.
There are times where order processing takes a big longer, customers will be notified via email or phone call if this event occurs! Note: There are delays near/during Holidays Seasons although we will try our best to process and ship orders as soon as possible! Please be patient.
My order exceeds the subtotal $100 USD, why am I still being charged for shipping?
USA orders qualifying for FREE or discounted shipping promotion are shipping via first class service only. If you have selected other shipping options, you will be charged for the shipping fees.
How can we contact you?
We can be reached by via email at email@example.com
I have emailed but received no replies, when will I receive a response?
Emails are replied to during business days Monday - Fridays 9AM - 5PM PST excluding major holidays, if you haven’t received an email after 2 days during business, you may resend your inquiries (sometimes emails doesn’t go through). We will get back to you as soon as possible, thank you for your patience!
May I get a price adjustment on purchases that were made before a new sale?
Unfortunately there will be no alterations or adjustments of prices, after a full transaction (and delivery) has been made. ALL SALES ARE FINAL! No exceptions!
How may I become an ambassador for your company?
Please send an email with a brief paragraph about who you are, what's your goal, why you wish to collaborate with us, and what you would like offer to us/your terms in full details as well as all your social media handles. We'll get back to you if we're interested in collaborating!
Do you accept orders to be combined together if requested?
Yes, we accept requests to combine orders when placing your new order before checking out in the notes section, please state you wish to combine with your previous order number, we will combine orders if your previous order hasn't been shipped out yet *Note: We do not accept combining orders during promo/holidays of any kind!
What are the guidelines to using a coupon code on oceannailsupply?
OceanNailsSupply carries more than a 500 products but unfortunately, our coupons sometimes exclude a small number of these products and/or brands. We wish we could extend these special offers far and wide on all of the products and services we offer, but we are often limited by reasons beyond our control. Please know we are always looking for opportunities to provide added value and the best prices available to our customers and thank you for your understanding.
Please note the following list of exclusions and restrictions that generally apply to OceanNailSupply coupons:
- Can’t be redeemed for cash/gift cards
- Can’t be combined with other OceanNailSupply coupon offers
- Not valid on prior purchases
- Limit to 1 per order
- Valid through dates specified on coupon or promotion
- Void if copied or transferred and where prohibited by law
- Only one coupon code may be redeemed per order on oceannailsupply.com
Brands, products, services, and categories that are excluded or restricted from OceanNailSupply coupons and promotions are subject to change without notice. Please review the specific exclusions or restrictions with each OceanNailSupply coupon or promotion prior to redeemtion. For oceannailsupply.com shoppers, items excluded from coupons and promotion will be indicated during check out. If you have questions, please contact us via email as a customer service representative will be able to assist you.
How do I cancel my order?
You may send an email via firstname.lastname@example.org with your order number and state you wish to cancel the order. You have 24 hours to cancel your order(s), cancellation requests of order(s) after 24 hours the order has been placed will be issued along with a 15% cancellation fee.
PLEASE NOTE: THERE WILL BE NO CANCELLATION OF ORDERS DURING HOLIDAY SALES! ESPECIALLY DURING BLACK FRIDAY + CYBER MONDAY SALES! NO EXCEPTIONS!
How can I correct my order information, if I accidentally entered the wrong information after the transaction has been made moments after check-out?
Please be sure to have the invoice number on hand, and email your concerns to email@example.com, and our representatives will try their best to accommodate your needs. PLEASE BE ADVISED YOU HAVE 24 HOURS TO CORRECT YOUR ORDER INFORMATION! So be sure to make sure that you have fully entered your shipping and payment information correctly before completing the transaction process via our website.
What happens when I have made a purchase that is on backorder?
Please understand that we will hold the entire purchase order if it includes a backorder item until we have completely fulfilled your purchase. You will be notified via email if this situation occurs. We will NOT split your order or combine any orders. If you wish to receive your items faster, please make separate orders containing 1 only for in stock items and 1 for back order items. If you have any questions or concerns, please contact our customer service department: firstname.lastname@example.org
Why hasn’t my order been shipped yet?
Typically orders are handled within a 1-7 business day window (Mon-Fri / 9am-5pm p.s.t) AFTER customers make their purchase on our site. Please note that purchases are handled in the order that it has been received. An email confirmation will be sent when your purchase order has been shipped. Please allow an additional 1-3 business day window for shipping via USPS to update, it will update when the mail carrier scans your package into the system before moving on to another location.
How long would it take to receive my order?
Orders shipped domestically (within the U.S) usually 1-7 business days (+ shipment process time) to receive via USPS. International shipping via (DHL) typically takes 3 business days to receive (+ shipment process time). All orders are given tracking information. Note: Shipping option selected during check out does NOT include handling days, shipping days option will take effect AFTER your order has been shipped out
What happens to items that appear to be out of stock, do we get notification of when those items will be restocked?
It depends on specific merchandise! There are some items that are post on clearance/final sale, which are either discontinuing or no longer will be featured on our shop. Items that are usually restocked will be available on our site and listed on backorder. Delivery dates for those items will be subject to their determined delivery date. You may check on Instagram from time to time for restock announcements as well
What happens if I made a purchase that is time sensitive and I receive my package at a later date? Can I get a refund and return my purchase?
Unfortunately, we do not offer refunds due to delay shipment. During check-out you are given the available shipping services that made available for all of our domestic and international customers. It is up to YOU (the customer) to make sure that you shop responsibly and understand that we handle all of our packages in the orders that it is received. THERE NO EXCEPTIONS TO THIS RULE! We make sure to get all of our customers packages out during a 1-7 business day window! Shoppers must also add an additional estimated 1-3 business days for shipping times via USPS (domestic) / DHL (international).
I have received a damaged, defective, missing product(s), what do I do?
If you notice a discrepancy, damaged, defective, or missing product(s) in your order, you must notify us within 48 hours of delivery at email@example.com, please include your order number along with pictures of the problematic area/item(s) and invoice paper via email attachment. If your concern has been approved, we'll send out replacement(s) of the damaged/defective product or provide store credit/refund. If contacted after 48 hours, solution may vary case by case. Our Customer Support department will address and rectify the matter as quickly and efficiently as possible.
I have developed an irritation/allergic reaction from use of product, what do I do?
Most items sold on oceannailsupply.com are for external use only. When using these products, keep out of eyes, Rinse with water to remove. Stop use immediately and contact a doctor if a rash, irritation, or allergic reaction develops. Keep out of reach of children. If swallowed, receive medical help or contact a poison control center as soon as possible. For certain items such as Glam and Glitz Acrylic Powder, you will need to contact the manufacture to request to receive the MSD sheet for the ingredients of the product which can be provided to your doctor. You may contact us via email at firstname.lastname@example.org if you have any further inquires regarding who to contact.
OceanNailSupply.com reserves the rights to amend the content of this site and our policies at any given time. OceanNailSupply reserves the right to cancel any order at any time. When making a purchase on OceanNailSupply on any of our products, you (the buyer) assume all responsibility for the use of our profession products. You are full aware (as the buyer) that some of our products contain small parts, and could be a potential choking hazard, and are NOT suitable for small children. As the buyer you FULLY understand and acknowledge that OceanNailSupply.com will NOT be held liable for any harm or damage that may occur incidentally to any product of or related to this website.